Shipping, T&Cs, Refund, and Privacy Policies

Contact us:

concierge@lydiamccarthy-keen.co.uk

0208 29 555 46

 

SHIPPING

Where can you ship to?

 

We are pleased to offer shipping anywhere within the United Kingdom at this time. If you would like to ship elsewhere, please contact the Concierge Team at the above email address to explore an option. 

Who can sign for my delivery?

 

Any adult recipient at the shipping address can sign.

What packaging will my jewellery arrive in?

Your LMK jewellery will be presented in branded packaging. The outer packaging is unbranded for your peace of mind.

When will my order arrive?

Expected delivery is calculated at the time of placing your order, and is based on the type of jewellery you've chosen. Please allow up to 6 weeks for a custom piece. If you have a specific date you need your item for, please contact the Concierge Team at concierge@lydiamccarthy-keen.co.uk for assistance.

Can I choose my delivery slot?

We're sorry, at this time we are unable to facilitate a time slot delivery.

CANCELLATIONS, RETURNS, AND EXCHANGES

 

How can I change/cancel my order?

Should you need to amend or cancel your order, please contact the Concierge Team at concierge@lydiamccarthy-keen.co.uk for assistance.

Can I return or exchange my jewellery?

Should you wish to exchange or return your purchase, you can do so within 14 days of receiving your jewellery. Your item(s) must be returned unworn, and in their original condition. Contact the Concierge Team at concierge@lydiamccarthy-keen.co.uk for assistance. Please note that customised or bespoke items may not be exchanged or returned.

WHICH PAYMENT METHODS DO YOU ACCEPT FOR ONLINE PURCHASES?

We accept all major card payments.

HOW WILL MY PAYMENT SHOW UP ON MY BANK STATEMENT?

Your payment will show on your bank statement as LMK LTD.

PRIVACY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

This website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, Whatsapp, and postal mail.

If you don’t want us to process your data anymore, please contact us at concierge@lydiamccarthy-keen.co.uk.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at concierge@lydiamccarthy-keen.co.uk.